Reference

Understand Your Rights and Our Conditions

Before you open an account or connect your DANA, OVO, or GoPay wallet, take a moment to read through what governs how we operate and how your data and account are handled.

Account Terms ApplyDANA, OVO, GoPay Wallet ConditionsData Handled Per PolicyRegion-Dependent AccessContact Rights Honoured
alexistpgel Understand Your Rights and Our Conditions
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how a specific term applies to your account — whether that involves a DANA reversal, an OVO deposit dispute, or a data access request — there are three direct ways to reach us. All contact paths route to the same team handling legal and policy matters.

Team online

Live Chat

Open the chat widget from any page inside your account. Route your message to the policy or legal topic to reach the right team without delay.

Email Support

Send detailed legal or data-related enquiries by email. Include your account reference and the specific policy clause or transaction you are questioning.

Account Help Centre

Your account dashboard has a Help section where you can raise formal requests — including data access, account closure, or wallet dispute cases linked to GoPay or OVO.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We hold your account data only as long as it is needed to operate the service or meet our retention obligations. You can request a summary of what we hold by contacting support through your registered account channel. Here is how we handle the four areas that matter most to you.

Data Retention

Account and transaction records are kept for the period required by applicable obligations. Once that period passes, we delete or anonymise data. You can ask what we hold at any time.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — DANA, OVO, or GoPay. No third-party advertising cookies are placed without your consent.

Account Security

Every login triggers an OTP check to your registered number. Account changes — including wallet updates — require re-verification. If something looks unusual, your account is flagged for review before any payout is processed.

Requesting Changes

To correct personal data, close your account, or dispute a wallet-linked transaction, submit a formal request via the Help Centre or email. We aim to acknowledge requests within a working period and confirm resolution in writing.

Common Legal and Policy Questions Answered

These are the questions we hear most from account holders in Indonesia — covering rights, data, wallet conditions and how to act on any of them.

Yes. Service availability depends on local law and is offered only in eligible regions. Players in Tangerang or elsewhere should check whether online gaming is permitted under applicable local regulations before opening an account.

We collect the wallet identifier needed to route your transactions. We do not store full wallet credentials. Data is used only for payment matching and account security, not for marketing or third-party sharing.

Yes. Submit a data access request through the Help Centre in your account dashboard or by email, including your account reference. We will confirm what we hold and how long we retain it.

Send a formal closure request via the Help Centre or support email. After closure, we retain only what is required by our retention obligations, then delete or anonymise remaining records in line with our policy.

We notify you through your registered account channel before changes take effect. Continuing to use the platform after that notice means you accept the updated terms. The English version is always authoritative.

Contact our support team before proceeding. Use live chat or email and reference the specific clause. We will review your concern and respond in writing through your registered account channel.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.